For ensuring all the items are in good quality, we will test all products before the packages were sent out. Return items should include the original packaging and all accessories. Our office hours are : 9:00 a. (GMT +8) of Monday to Friday 9:00 a.(GMT +8) of Saturday And our office is closed on Sunday and public holidays (Hong Kong). We apologize for the late reply during the holidays. Thank you for visiting this page.